Network customer service

Work content

Network customer service work: According to the work division of online customer service on Taobao, you can be divided into pre-sales customer service, sales service, after-sales service, sales customer service, technical customer service And in the evaluation of the evaluation customer service, etc.

Work content: The work content of the online customer service is diverse, but mainly includes guiding customer shopping, answering customer issues, providing technical support, eliminating customer dissatisfaction.

Working mode

Mainly through chat communication tools such as Ali Wangwang, QQ, E-mail, online and buyers live in real-time communication and data transfer.

Work requirements

General requirement to reach 60 words / minute, familiar with the online store (Taobao) operation process and transaction rules, familiar with computer basic operation, skilled Word, Excel, etc. Office software, you will use chat tools to master online shopping processes, and you will ask workers to have good communication and coordination skills, enthusiasm, patience and meticulous, Mandarin standards (part need and customer call), quick thinking, serious Responsible, you can withstand the quality of work, strong sense of service and strong strain ability.

Work salary

In Shanghai, Hangzhou, Guangzhou, Beijing, etc. Coastal or developed regions, the salary of online customer service is generally around 2000-4500 / month, and generally It is a package (1 meal or 2 meal) to enclose (or housing subsidies), some of the business-efficient online stores will pay 5 insurance 1 gold, which is better than traditional enterprises. In addition, there is also a commission of the salary composition of the online customer service. This block can produce a small income, and some of the senior online customer service monthly salary can exceed 10,000 monthly salary.

Education requirements

Education requirements: network hero is not born, generally above high school, general online shop is not high, but it is like high-tech products or professional comparison Strong products require specialized technical support customer service, such as IT products, electronics, medicine and some professional equipment, etc.

Network customer service occupational road: online customer service - supervisor - store manager - you open the store to do boss .......

Working Environment

network customer service Work environment: General Taobao store is not very large, 100 people around, 10 people, so online customer service generally does not have a high-end office environment, but there is no high-end office building in the depression, general office The environment is relatively casual, and even some is at home of the boss. The boss is generally there is no posture. In addition, some business online shops need 2 classes or 3 shifts, so some online shop customer service needs to adapt to this work environment.

Taobao shop customer service status: Taobao has a full-time / part-time online customer service over 1 million, but experienced senior customer service is very scarce, this part of the monthly salary is generally more than 5000.

Employment prospects: Due to the continuous growth of Taobao, the market gap is huge. In addition to the online shop / mall, you will have a company in providing customer service. At the same time, there is a recruitment website specializing in the online shop customer service, but as long as the customer service Soon, I believe that the positions such as technical customer service, after-sales customer service, etc., the future online customer service will become the main force of the customer service market.