Hangzhou Auto West Station

honggarae 10/08/2022 605

Overview

Tonglu, Chun'an, Xincanjiang, Longyou, Zhangzhou, Jiangshan, Changshan, Open, Anhui Province, Zhejiang Province Nanchang, Jingdezhen, Shangrao, Jiujiang, Boyang, Yushan, Hubei Province, Wuhan, etc., will receive more than 20,000 passenger traffic. In September 2004, according to the group's line adjustment, West Railway Station sent passenger traffic daily from the previous less than 4,000 people after an increase in more than 100 shifts to more than 6,000 people. West Railway Station opened a telephone booking, telephone inspection, online ticketing automatic ticket, old children's hosted, express bag shipping and other service projects. Over the years, West Railway Station has continuously updated facilities and equipment under the concern and support of the group company, and improve the company's scientific and technological content. Computer network ticketing system, can be available for car tickets in Hangzhou Auto East Railway Station, South Railway Station, North Station, greatly facilitating passengers purchase tickets; additional online self-purchasing system successful implementation and station related supporting facilities passengers automatic ticket ticket The investment in the machine is further largely provided with safe, convenient, fast ticket purchase channels and quality services. Comfortable central air conditioner; spacious and bright waiting room creates a warm waiting environment for passengers. In addition, the station also serves the majority of passengers using a barcode ticket system, X-ray detector, row electronic metering, monitoring system, fire alarm system, automatic car washing and other modern means.

Target

"Constantly satisfying customer needs" is the quality goal of the car West Railway Station. While improving corporate management systems, carry out military training, and work hard, continuously enrichment of extension service connotations, and launch innovative service items in time. Holidays, extending working hours, increasing the ticket window, and organizing the "Yellow Hat" service team to solve the passengers. In addition, there is also free of charge for people with disabilities, microwave, needlework, letterpass, envelopes, scissors, etc., and implement guidelines for special passengers, such as elderly, children, etc., improve the overall level of station service quality.

integrate the survival and development of the station and the national interests and social interests, which is the value of the West Railway Station in the process of achieving services. In September 2002, the West Railway Station established a "Passenger Harmony Fund", and the employee voluntarily donated cash in cash. For more than two years, it continued to solve problems for specialty travelers, reflecting the high-rise staff of West Railway Station service passengers and dedication.

Training

West Railway Station is very paying attention to the cultivation and influence of employee enterprises. On the one hand, through patriotism, legal education, professional ethics education, etc., use team spirit to enhance the relationship between enterprises and employees, and continuously enhance the intra-enterprise gathering. On the other hand, through military training, team speech, labor competition, business skills training, service quality training, etc., continuously improve the spiritual appearance of employees, fully mobilize their enthusiasm and creativity, and continuously improve service quality, and the company's life vitality. Since 96, the station has been rated as "municipal civilized station", "Advanced in patriotic health", and at the same time, the "Advanced Collective", "Group Company Advanced Collective" and provincial "three-star" bus station, etc. Honorary title.

Resigning the old and welcoming the new, the West Railway Station will seize the opportunity, strive to carry out system innovation and service innovation, and fully shape the powerful core competitiveness of the company, the big development in the market, to become a strong strength, large Efforts to struggle.