Group phone

Definition

A telephone that integrates several telephone sets, shares an external line, and has internal calls and special service capabilities. This equipment can be program-controlled (see page 22 of the color picture insert) or distributed. It is a kind of office communication equipment, suitable for agencies, groups, schools, troops, small and medium-sized enterprises, institutions, and can also be used for residential and secretarial telephones.

Description

There are two types of PBXs on sale: analog PBX and digital PBX. The main functions are as follows:

Extension call processing: transfer call, pick up call, hold call, transfer on busy, transfer without answer, transfer without answer, free transfer Basic application functions such as interruption, manager secretary, meeting, etc.

Relay traffic processing: the answering mode of incoming trunk calls, the setting of ringing extensions, etc.

Traffic control management: dial-restricted number, restricted outgoing level, outgoing call record, outgoing route selection, record call ticket, control cost, etc.

Voice prompt processing: Inbound guidance handles direct dial extension, extension busy, no answer, and other status prompts, and even leave a message.

Internet phone processing: Internet phone application (VOIP) based on Ethernet broadband technology.

Digital trunk processing: E1, 30B+D and other dedicated line voice telephone services are connected to form a modular office, corporate virtual network, etc.

According to the application focus, the group telephone can be assembled into: general office communication system, customer service call center system, emergency dispatch system, factory production communication system, hotel guest room communication system.

PBX external lines: PBX external lines refer to the total number of external lines connected to the PBX; extensions are the number of calls you have arranged for your employees.

Benefits of installing the PBX: internal calls can not go through the superior local office, thereby reducing the traffic and investment of the local office and its exchange to the user

. Install the PBX equipment, arrange an extension for each employee of your company, and the front

station (or computer operator) will process the information for outside line incoming calls. This saves costs and provides an opportunity for outside incoming callers. Will also contact people who want to

to contact as soon as possible. If the PBX is not installed, you will probably miss an opportunity to contact your customer at the first time;

This work is handed over to the PBX to handle it. When the extension is busy or no one is answering the group The call will be transferred to another location according to your needs

; if you have installed a voice mail device, the call will be transferred to your own mailbox for customers to leave a message. In many cases, you can only manage calls with direct line

rely on the consciousness of your employees. Call charge management is also a major function of the PBX: it will be arranged for each extension according to your arrangement.

Arrange a password. If you leave the seat, people who don't know the password can't use your extension. After installing the billing function, you can also put forward your new views on the management of telephone charges. The billing system will tell you which employee made the most or least cost of the phone calls, the number of the phone calls, and the total cost.

Performance

The PBX has the performance of "extension of external lines". The number of phones is 2 to 4 times the number of external lines, which improves the utilization of external lines. In addition, some PBXs also have a variety of special services such as conference call, speed dialing, hotline, group call, broadcast, busy callback, call forwarding, outgoing call restriction, call waiting, internal line confidentiality, external line confidentiality, power failure automatic transfer, etc. performance.

Conditions of use

The PBX consists of three parts: the host, the phone and the internal cable. As shown in the figure, no full-time operator and maintenance personnel are required. Each phone can pass the indicator light Understand the working conditions of the entire system. For incoming calls from outside lines, any phone can be answered and connected to the phone that needs to be called; when any phone needs to make an outgoing call, just press the corresponding button on behalf of an idle outside line to dial the outside line number. In addition to normal external and internal calls, the PBX can also use the function keys to use special service features.

Main brands

The main brands of imported group phones are: AVAYA, Mitel, Alcatel, Panasonic, Siemens, Samsung, Harris, Tadiran, NEC, Toshiba, etc.< /p>

The main brands of domestic group telephones are: Tongli, Shenou, Weipu, Weierxin, Lidaxin, Guowei, Huguang, Zhonglian, Yitai, Japan and Japan.

Local call network

There are several ways for users to enter the local call network:

Semi-automatic network access

In this way, When an extension user of a private exchange calls an outside user of a local office, it can automatically dial, and when an outside user calls into an extension user of this private exchange, the operator must manually dial. In our country, most of the network access methods are adopted. The advantage is that it saves number resources, but the disadvantage is that it is unfavorable to long-distance automation and billing.

Fully automatic network access mode

In this mode, the outgoing and incoming calls of the PBX are fully automatic and do not need to be transferred manually by the operator. When making an outgoing call, just listen to the subscriber exchange's one-time dial tone. When an outside user dials into the subscriber exchange's extension user, dial the same digit number of the local telephone network, and directly dial in automatically, which is advantageous

For long-distance automation and automatic billing.

Types of external lines commonly used in access to PBX:

1. Common external line: common office line of the telephone office.

2. Common trunk line: Same as common office line, but can be selected automatically.

3. ISDN line: ISDN line.

4. E&M dedicated line: dedicated line for networking of telephone systems in various places.

5. One-number communication: Use the common line of the telephone office to bind several lines together to realize automatic joint selection and form the function of common trunk line.

Commonly used categories

Types of commonly used extensions in the access PBX:

Ordinary extensions

Common extensions can be installed, and the large ones used Most telephones and fax machines can be installed in the PBX.

Digital extension

The dedicated digital extension in the telephone system of various brands (mainly for programming and realization of special functions, home ordinary phones cannot be connected to this type of extension port).

Features

7.1 Main features

◆Flexible coding: each extension can be programmed with an extension number.

◆Level restrictions: Restrictions on dialing international, domestic, and local calls to 7 levels.

◆Relay hotline: 9 outgoing outside lines can be dialed free.

◆Incoming call selection: external line incoming direct dialing, forwarding, group call selection.

◆Barge-in service: Under special circumstances, the switchboard will make a barge-in call to the calling extension.

◆Dial on behalf of long distance: The switchboard can dial long distance on behalf of low-level extensions.

◆Differentiating ringing: It can distinguish the ringing from an outside line or an inside line.

◆Consultation transfer: external line transfer realizes consultation and music waiting.

◆Charging method: reverse charging method or delayed charging method.

◆Printing options: Chinese and English printing options.

◆Voice mailbox: inquire about one's own level, number, call charge, date, time, etc.

7.2 Extended functions

Built-in computer operator (IVR): through voice navigation, the call can be transferred to the designated extension, voice guidance can be single-level navigation or multiple Level navigation. The maximum number of stages can reach 16 stages. The total voice prompt duration is 120 seconds. Through voice guidance, customers can be guided to transfer by phone, and can also be used for information inquiries.

Incoming call pop-up screen: When there is an incoming call, the caller ID will be displayed on the caller ID phone; at the same time, a box will pop up in the lower right corner of the computer to display the caller's number, name and unit.

CTI interface: It is integrated with computer communication to realize CRM system integration.

Custom transfer music:

Call recording: Built-in 16-channel digital recording function, just install the recording software to any PC that can be connected to the company’s local area network. The system automatically connects to the switch for recording.

Voice navigation ACD function: After the external line enters the voice navigation (IVR), manual agent service is required. The IVR transfers the seat group by request and transfers the voice route to the designated seat;

No Limited number of conference phones: Super conference function, simple and easy to use, support alienated conference mode, can realize grading and group conferences as needed; the number of conference users is not limited, a single group can support up to 64 party meetings, and 128 groups of meetings can be held at the same time .

Manufacturers

Many manufacturers have entered the IPPBX market. Not only computer network manufacturers have introduced IPPBX, but traditional communication manufacturers have also joined the ranks. After all, this is a development trend. . IPPBX has its own powerful advantages: it can realize all the functions that ordinary PBX can do. Therefore, on the basis of the original traditional pure hardware group telephone, Beijing Shangneng Quick and Easy Information Technology Co., Ltd. has launched the Quick and Easy Huyuntong series of products. It is a group telephone and small call center system designed and developed for medium-sized and large-scale enterprises.

Kuiyi Huyuntong series adopts world-class brand-new IP networking solution technology, utilizes enterprise LAN environment, and uses advanced VOIP technology mode, which can not only meet the basic communication needs of enterprises, but also provide improved Value-added functions of enterprise business operation and management and control efficiency.

Kuiyi Huyuntong series is suitable for the business scale and office environment of various enterprises, and can be deployed flexibly.

Related news

TQ cloud call center may become the terminator of the group telephone

The new TQ cloud call center is a new generation under the background of the rapid development of the Internet economy The call center is committed to comprehensively improving the information management level of small and medium-sized enterprises.

TQ cloud call center builds itself into a software and hardware compatible integrated communication management open platform, which can be customized and extended arbitrarily. TQ Cloud Call Center is an experienced and gentle and intelligent information manager. Small and medium-sized enterprises can easily realize the unified management of all communication methods of the enterprise without changing the existing communication number equipment of the enterprise. The communication methods available to enterprises such as, direct line and online customer service are perfectly integrated and managed, and communication content data is saved for all calls for managers to inquire, so as to achieve a smooth upgrade of the corporate communication system. Ordinary call centers have serious shortcomings in the integrated management of network communications. For the new generation of consumer markets who currently love Internet life, the lack of effective communication methods for companies has led to the loss of important market expansion opportunities.

The unique corporate communication crisis emergency design concept of TQ cloud call center is also not available in ordinary call centers. Ordinary call centers generally rely heavily on the network, and network problems will inevitably lead to the paralysis of the communication system of the entire enterprise. External calls cannot be called in, and internal calls cannot be called. TQ cloud call center provides enterprises with free hardware with independent intellectual property rights that perfectly solves this problem. Enterprises can arbitrarily set up and select communication lines, network lines or direct telephone lines. In the event of network interruption or power interruption, the system will automatically switch to direct telephone lines to ensure the smooth flow of corporate communication channels and help enterprises escape from power outages/interruptions. Save the cost of telephone charges for the enterprise.